The impact of digital transformation strategy on human resource development in commercial banks
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Ma’en Mohammad Al-Hmesat 
, Ahmad Albloush , Omar Lasassmeh, Ebrahim Saad Abdulla Albuainai, Ahmad Mofleh Ayed Al Graibeh, Heba Mohammed Altarawneh
This work is licensed under a Creative Commons Attribution 4.0 International License.
Abstract
This paper examines the impact of digital transformation strategies on human resources (HR) development in Jordanian commercial banks. In an era where digital technologies are evolving rapidly, organizations must ensure their employees acquire the necessary skills to keep pace. The study investigates how these strategies influence employees’ learning, growth, and performance. A survey was conducted with 691 senior and middle management employees across 13 Jordanian commercial banks, highlighting a significant relationship between digital transformation and the enhancement of employee skills, particularly in technology and innovation. These results align with prior research on the role of digitalization in boosting organizational efficiency and adaptability. The findings demonstrate that a well-implemented digital transformation strategy not only enhances employees’ skills but also strengthens the overall competitive position of the organization. This research contributes to the growing body of knowledge on digital transformation and provides valuable insights for managers and policymakers seeking to integrate digital strategies into their HR practices.
Keywords: Digital Transformation Strategy, Human Resources Development, Jordanian Commercial Banks
Authors’ individual contribution: Conceptualization — M.M.A.-H.; Methodology — M.M.A.-H.; Software — A.A.; Validation — M.M.A.-H.; Formal Analysis — M.M.A.-H.; Investigation — M.M.A.-H.; Data Curation — A.A.; Writing — Original Draft — M.M.A.-H.; Writing — Review & Editing — A.A., O.L., E.S.A.A., A.M.A.A.G., and H.M.A.; Visualization — M.M.A.-H.; Supervision — A.A.; Project Administration — A.A.; Funding Acquisition — M.M.A.-H. and A.A.
Declaration of conflicting interests: The Authors declare that there is no conflict of interest.
JEL Classification: G21, M53, O33
Received: 14.07.2024
Revised: 16.10.2024; 04.11.2024; 20.01.2025
Accepted: 07.03.2025
Published online: 12.03.2025
How to cite this paper: Al-Hmesat, M. M., Albloush, A., Lasassmeh, O., Albuainai, E. S. A., Al Graibeh, A.M. A., & Altarawneh, H. M. (2025). The impact of digital transformation strategy on human resource development in commercial banks [Special issue]. Risk Governance & Control: Financial Markets & Institutions, 15(1), 215–225. https://doi.org/10.22495/rgcv15i1sip7
