Bridging e-government with digital literacy: A literature review

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Abstract

This research aims to overcome the lack of understanding of how digital literacy can improve the effectiveness and accessibility of e-government. This study conducts a bibliometric analysis of e-government and digital literacy literature using a document mapping approach, drawing from Scopus database data. The tool utilized for analysis is VOSviewer. The results reveal a noteworthy growth in publications over the years, underscoring an escalating interest in e-government and digital literacy. Authors from various countries contribute, reflecting global concern for understanding and enhancing best practices in this domain. Computer science and social sciences emerge as the primary subject areas with the highest publication volume, signifying the intricacy of public sector digital transformation. Frequent citations highlight emerging topics such as trust, digital skills, and digital transformation in e-government and digital literacy research. These themes underscore the significance of public trust in digital public services, elevating digital skills in the populace, and improving efficiency in public service delivery through digital transformation. Given these findings, prioritizing the development of digital literacy encompassing trust, digital skills, and digital transformation is recommended to bolster e-government’s effectiveness. A profound comprehension and strategic implementation of these themes hold the potential for sustainable and inclusive growth in the realm of e-government and digital literacy in the future.

Keywords: E-Government, Digital Literacy, Digital Transformation, Digital Skills

Authors’ individual contribution: Conceptualization — I. and E.A.; Methodology — E.A. and T.B.; Investigation — I., T.B., and A.H.H.I.; Writing — I., T.B., and A.H.H.I.; Supervision — I. and A.H.H.I.

Declaration of conflicting interests: The Authors declare that there is no conflict of interest.

JEL Classification: O30, O36, O38

Received: 09.03.2024
Revised: 24.06.2024; 01.08.2024; 03.02.2025
Accepted: 21.02.2025
Published online: 25.02.2025

How to cite this paper: Isabella, Agustian, E., Baharuddin, T., & Ibrahim, A. H. H. (2025). Bridging e-government with digital literacy: A literature review [Special issue]. Journal of Governance & Regulation, 14(1), 361–371. https://doi.org/10.22495/jgrv14i1siart12