CHALLENGES EXPERIENCED BY DEBT COUNSELLORS IN GAUTENG

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Abstract

Gauteng, Province of South Africa is experiencing a decreasing number of registered and practising debt counsellors. This paper investigates and assesses the challenges that debt counsellors in Gauteng experiences. Fifteen debt counsellors from three municipalities of Gauteng were interviewed. Data was analysed using ATLAS ti. The paper concluded that though debt counsellors are complying with the regulations in rendering debt counselling service, they still had challenges regarding backlogs in debt review. The paper recommends that debt counsellors should be adequately trained and should restructure their rehabilitation methods on the one hand and the National Credit Regulator should monitor debt counsellors’ practices and assist them with their queries on the other hand.

Key Words: Debt counselling, National Credit Regulator, Gauteng, South Africa

How to cite this paper: Masilo, K. (2015). Challenges experienced by debt counsellors in Gauteng. Journal of Governance and Regulation, 4(4), 102-109. https://doi.org/10.22495/jgr_v4_i1_p9