Determinants of business intelligence system acceptance in an emerging country

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Abstract

In today’s highly competitive and cumulative uncertainty in the business domain, access to organizations’ business intelligence (BI) can mean not only the difference between profit and loss but also the difference between survival and bankruptcy. The use of Business intelligence systems has become an inevitable requirement for profitability, competitiveness and organisational survival. This study objective is to determine factors that influence users’ acceptance of BI systems in the South African energy sector and develop a conceptual model to explain factors that influence users’ acceptance of BI systems. A survey research strategy was used for the study to empirically test a conceptualised model using collected data. The results of the study found that habit, affect and perceived consequences have a significant influence on users’ acceptance of BI systems. Furthermore, the study discovered that habit influences affect in respect of users’ acceptance of BI systems. The study contributed to literature and body of knowledge on factors that influence users’ acceptance of BI systems in organisations.

Keywords: Business Intelligence System, Acceptance, Usage, Social Factors, Perceived Consequences, Energy Sector

JEL Classification: M21, M29, O3

Received: 23.09.2018

Accepted: 17.12.2018

Published online: 27.12.2018

How to cite this paper: Kgasago, K. J. O., & Jokonya, O. (2018). Determinants of business intelligence system acceptance in an emerging country. Journal of Governance & Regulation, 7(4), 42-50. https://doi.org/10.22495/jgr_v7_i4_p5