PERCEPTIONS OF KNOWLEDGE MANAGEMENT: A LOCAL GOVERNMENT PERSPECTIVE

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Abstract

Public sector institutions are grappling to maintain knowledge management cycle which integrates knowledge into different phases as it also incorporates socialization, externalization, combination and internalization model. Whereas, knowledge management could be used as a strategic tool to advance organizational effectiveness and efficiency whilst accelerating service delivery and achieving operational goals.
This article seeks to address the bottlenecks as far as knowledge management is concerned by using biographical profiles with the view of promoting the creation and management of knowledge within eThekwini Municipality. The study reflects that the biographical profiles of employees (age, education, race, job level) influences their perceptions of the current knowledge management processes and strategies and their implementation and impact on effectiveness.

Keywords: Knowledge Management, Local Government, eThekwini Municipality

How to cite this paper: Ngcamu, B. S. (2012). Perceptions of knowledge management: A local government perspective. Journal of Governance and Regulation, 1(4-1), 133-138. https://doi.org/10.22495/jgr_v1_i4_c1_p2