THE PERCEPTIONS AND NATURE OF SERVICE DELIVERY INNOVATION AMONG GOVERNMENT EMPLOYEES: AN EXPLORATORY STUDY

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Abstract

Innovation has become prominent within the leadership literature as an underlying and important aspect of service delivery. This study set out to determine the perceptions and nature of service delivery innovation among employees of a South African government department, using a sample of 289 participants. Statistical analysis was conducted to analyse the data which indicate that innovation is an important aspect of service delivery. This study suggests that to enhance service delivery employees should be encouraged to be innovative. The implications of the findings are discussed and recommendations for future research are made.

Keywords: Service Delivery, Government, Innovation

How to cite this paper: Martins, N., & Ledimo, O.(2015). The perceptions and nature of service delivery innovation among government employees: An exploratory study. Journal of Governance and Regulation, 4(4-5), 575-580. https://doi.org/10.22495/jgr_v4_i4_c5_p1