The impact of administrative skills on the performance of employees: A study of insurance companies’ governance
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Hisham Ali Shatnawi 
, Abdulrahman Al-Kharabsheh, Ahmad Wasfi Mohammad Albdour , Ro’aa Adnan Mustafa Alrababah, Hasan Khaled Alawamleh, Hebah Ghaleb Mohd Yasin Alshamayleh
This work is licensed under a Creative Commons Attribution 4.0 International License.
Abstract
The study’s goal was to determine the impact of administrative skills on employee performance. The descriptive-analytical method was used for the current study’s objectives. A questionnaire was created to gather data based on theoretical literature and prior research that evaluated the study factors. The study population consisted of 410 employees in Jordanian insurance companies, where the questionnaire was distributed to all of them, and 388 questionnaires valid for statistical analysis were retrieved. The study’s findings showed a statistically significant effect at the level (0.05) of the administrative skills with their dimensions (connection, planning, digital knowledge, team building, and integrity) combined on employee performance in its dimensions (performance efficiency, performance size, and performance type) with Jordanian insurance companies. The study recommends increasing the significance of taking into consideration personal characteristics in administrative work since they play a significant influence in obtaining outstanding performance and emphasizing the importance of factors of employee performance in insurance companies.
Keywords: Administrative Skills Employee Performance, Jordanian Insurance Companies
Authors’ individual contribution: Conceptualization — H.A.S., A.A.-K. R.A.M.A., and H.G.M.Y.A.; Formal Analysis — H.A.S., A.A.-K., and H.K.A.; Writing — Original Draft — H.A.S., A.W.M.A., R.A.M.A., H.K.A., and H.G.M.Y.A.; Writing — Review & Editing — H.A.S., A.A.-K., A.W.M.A., R.A.M.A., H.K.A., and H.G.M.Y.A.
Declaration of conflicting interests: The Authors declare that there is no conflict of interest.
JEL Classification: M12, M54, G22
Received: 25.07.2023
Accepted: 16.08.2024
Published online: 20.08.2024
How to cite this paper: Shatnawi, H. A., Al-Kharabsheh, A., Albdour, A. W. M., Alrababah, R. A. M., Alawamleh, H. K., & Alshamayleh, H. G. M. Y. (2024). The impact of administrative skills on the performance of employees: A study of insurance companies’ governance. Journal of Governance & Regulation, 13(3), 238–247. https://doi.org/10.22495/jgrv13i3art20
