Trust and technology success in human resource information systems: Implications for information security management

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Abstract

This study aims to examine the role of trust in technology by investigating the influence of ease of use, usefulness, security, and institutional trust on trust and its subsequent effect on success. The research explores the increasing relevance of trust in technological contexts due to the rapid advancements and growing human dependence on technology (Lewicka et al., 2016). The study uses structural equation modeling (SEM) to analyze the relationships between ease of use, usefulness, security, institutional trust, and trust, as well as the impact of trust on success. Empirical data were collected and analyzed to evaluate the model’s fit and the significance of the relationships (Azkarin et al., 2023). The findings indicate that trust significantly influences success, explaining 61 percent of its variance. Ease of use and usefulness also have a significant effect on trust, accounting for 60 percent of trust. All R2 values exceed 0.20, confirming the suitability of the SEM model. The study highlights the critical role of trust in technology, particularly through ease of use and usefulness. The findings suggest that further exploration of additional variables or alternative research methods is needed to gain a deeper understanding of the dynamics of trust in technological success.

Keywords: HRIS, Security Management, HRIS Implementation, TechSuccess, TrustTech

Authors’ individual contribution: Conceptualization — M.Z. and M.A.A.; Methodology — M.Z. and W.W.; Data Curation — A.S.; Formal Analysis — A.S.; Resources — R.D.C.Z.; Investigation — I.O.U.; Validation — R.D.C.Z.; Writing — Original Draft — A.S. and W.W.; Writing — Review & Editing — I.O.U. and M.A.A.; Project Administration — R.D.C.Z.; Supervision —M.Z.

Declaration of conflicting interests: The Authors declare that there is no conflict of interest.

JEL Classification: M12

Received: 12.02.2025
Revised: 21.05.2025; 19.11.2025
Accepted: 27.11.2025
Published online: 01.12.2025

How to cite this paper: Zaini, M., Ustradi, I. O., Sitaresmi, A., Wibowo, W., Zain, R. D. C., & Adriansyah, M. A. (2025). Trust and technology success in human resource information systems: Implications for information security management [Special issue]. Journal of Governance and Regulation, 14(4), 358–368. https://doi.org/10.22495/jgrv14i4siart12