Corporate social responsibility reporting and stakeholder management in an emerging market: Perspective of CSR executives

Amy Bonuedi, Daniel Frimpong Ofori, Samuel Nana Yaw Simpson ORCID logo


Corporate social responsibility (CSR) reporting and stakeholder management practices are influenced by contextual issues (Abreu, Castro, Soares, & Filho, 2012; Tilt, 2016). This current study examines the CSR reporting and stakeholder management practices, focusing on the perspective of CSR executives in the context of a developing country. A qualitative methodological approach was used for the study, where CSR executives of firms on the Ghana Club 100 (GC 100) from 2010-2012 were interviewed. Information published in annual reports and websites of firms were also analysed. Findings show annual reports are the popular channels for CSR reporting. However, some multinational firms used both annual reports and standalone CSR reports because it is mandatory. The study established that CSR reports are used in correcting negative perceptions and stakeholder scepticism. However, the expected positive interplay between CSR reporting and stakeholder management does not hold for all groups of stakeholders. There is also very little information on the existence of mechanisms that promote the implementation of stakeholder management policies at the firm-level.

Keywords: CSR, CSR Reporting, Stakeholder Management, Ghana

Authors’ individual contributions: Conceptualization – S.N.Y.S., D.F.O., and A.B.; Methodology – S.N.Y.S. and A.B.; Validation – S.N.Y.S. and A.B.; Formal Analysis – S.N.Y.S., D.F.O., and A.B.; Investigation – A.B.; Data Curation – A.B.; Writing – Original Draft – A.B; Writing – Review & Editing – S.N.Y.S. and D.F.O.; Visualization – S.N.Y.S. and D.F.O.; Supervision – S.N.Y.S. and D.F.O.

Declaration of conflicting interests: The Authors declare that there is no conflict of interest.

JEL Classification: M14, M41, M19

Received: 30.07.2020
Accepted: 22.10.2020
Published online: 26.10.2020

How to cite this paper: Bonuedi, A., Ofori, D. F., & Simpson, S. N. Y. (2020). Corporate social responsibility reporting and stakeholder management in an emerging market: Perspective of CSR executives. Corporate & Business Strategy Review, 1(2), 66-81.

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