E-governance as a lever for public administration performance: A qualitative survey

Download This Article

This work is licensed under a Creative Commons Attribution 4.0 International License.

Abstract

The digital transformation of the international economy has made it easier for both public and private companies to reinforce the process of migrating value to the Internet. Internet integration has thus become a sine condition for maximizing the chances of success. The new public management (Er Rays et al., 2022) makes e-administration a strategic axis in our country. In Morocco, digital technology is a fundamental part of the system used to modernize the administration. E-administration generates transparency and efficiency, paving the way for e-governance that harmonizes organizational performance (Scupola & Zanfei, 2016). The COVID-19 pandemic required the administration to use digitalization to ensure continuity and modernization of public services. The qualitative exploratory study was carried out to assess perceptions and expectations, and to identify levers for improving the quality of distance learning in order to achieve the desired performance. The results clearly illustrate that this type of teaching has been a success with teachers, despite certain constraints noted by this type of alternative or complementary teaching.

Keywords: Digital Transformation, E-Governance, Satisfaction, University Moulay Ismail (UMI)

Authors’ individual contribution: Conceptualization — Z.M. and I.N.; Methodology — Z.M. and I.N.; Investigation — Z.M.; Writing — Z.M.; Supervision — I.N.

Declaration of conflicting interests: The Authors declare that there is no conflict of interest.

JEL Classification: G34, H75, I2

Received: 08.06.2023
Accepted: 22.04.2024
Published online: 25.04.2024

How to cite this paper: Mahmoudi, Z., & Najim, I. (2024). E-governance as a lever for public administration performance: A qualitative survey. Corporate & Business Strategy Review, 5(2), 118–128. https://doi.org/10.22495/cbsrv5i2art10