Stakeholder engagement with emotion sustainability and sustainable partnership for productivity

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Abstract

The aim of this paper is to explore the key elements of emotion sustainability (ES) and sustainable partnership (SP) under post-COVID-19. Qualitative primary data is a major part of data analysis to support the findings from qualitative secondary data analysis on ES. The key findings for wellness influence are 1) self-awareness, 2) spiritual support, and 3) trust with flexibility for productivity with ES and SP with the SERVQUAL model. The learning outcomes on literature and 10 interviews with interviewees from Southeast Asia countries related to ES demonstrate that the principles of SERVQUAL are embedded in measuring wellness. For self-awareness related to new wellness skills, factors such as raisin diet, grapes nutrition awareness, antioxidant, happiness emotion, and adaptiveness are explored. Management with influence via ES and SP under post COVID-19 in 2020 has seldom been studied. With these findings, organizations shall have an idea of designing activities to enhance emotional sustainability for staff members. The paper details the learning outcomes generated from the literature in the past as well as the use of SERVQUAL. This is important for organizational development with wellness training and individual/organizational development.

Keywords: Stakeholder Engagement, Emotion Sustainability, Sustainable Partners, Productivity, SERVQUAL

Authors’ individual contribution: The Author is responsible for all the contributions to the paper according to CRediT (Contributor Roles Taxonomy) standards.

Declaration of conflicting interests: The Author declares that there is no conflict of interest.

JEL Classification: M12, M14, O35

Received: 09.11.2020
Accepted: 01.06.2021
Published online: 04.06.2021

How to cite this paper: Yeung, S. M. C. (2021). Stakeholder engagement with emotion sustainability and sustainable partnership for productivity. Corporate Governance and Sustainability Review, 5(2), 82-88. https://doi.org/10.22495/cgsrv5i2p7