TOTAL QUALITY MANAGEMENT AND BUSINESS PROCESS REENGINEERING: A CONTEMPORARY BUSINESS FOCUS

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Abstract

The purpose of the study is to compare and contrast the two approaches of total quality management (TQM) and business process reengineering (BPR). This exploratory study focuses on the core areas, assumptions and scope pertinent to both TQM and BPR. Even though the two approaches focus on performance, organizational effectiveness and efficiency, the practical usage and approaches differ. The key drivers of the two dimensions provide futurists with a guide not to obliterate its salience in today’s competitive business organizations. The article examines each approach and acknowledges the potential benefits in situation-specific circumstances and encounters. Certainly, the practices differ, and with a contingency focus, the study probes into salient features of TQM and BPR, hence enriching the study to speculate about the future in order to create an efficacious effect. Lastly, the study attempts to determine whether one approach has the potential to outshadow the other.

Keywords: Continuous Improvement, Customer Focus, Radical Approach, Redesign, Process Improvement

How to cite this paper: Govender, P. (2012). Total quality management and business process reengineering: A contemporary business focus. Corporate Ownership & Control, 9(2-1), 153-157. https://doi.org/10.22495/cocv9i2c1art1