The effect of stress on employees’ performance of Revenue and Customs Authority in the developing economy

Mohammed Worku ORCID logo


The main aim of undertaking this study was to understand the effect of stress on employee performance in the Ethiopian Revenues and Customs Authority (ERCA) in South West Ethiopia (SWE). The research design for this particular study is a cross-sectional field survey research design. By using stratified simple random sampling technique, 390 employees were selected as a sample and from this, 350 were valid. Descriptive and inferential statistics were used for analysis. Research shows that all factors of stress adversely affect employee performance. Therefore, the findings point out that the performance of employees is negatively affected by stress in ERCA. Finally, the study recommended that to reduce stress, the current work schedule needs to be adjusted and workload should be lifted from employees, assigning a reasonable level of responsibility, promoting positive organizational culture and improving the organizational climate, and preparing a well-documented organization-specific stress management programs.

Keywords: Stress, Dimensions of Stress, Employees’ Performance, Employees, Revenue and Customs Authority, South West Ethiopia

Authors’ individual contribution: The Author is responsible for all the contributions to the paper according to CRediT (Contributor Roles Taxonomy) standards.

Declaration of conflicting interests: The Author declares that there is no conflict of interest.

JEL Classification: M5, M21

Received: 09.04.2021
Accepted: 26.11.2021
Published online: 30.11.2021

How to cite this paper: Worku, M. (2021). The effect of stress on employees’ performance of Revenue and Customs Authority in the developing economy. Corporate & Business Strategy Review, 2(2), 24–30.

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