Implications of compassion and communication for employees after the COVID-19 pandemic is over

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Abstract

The COVID-19 pandemic has brought about many changes within the organization, including the aspects of compassion and employee communication which also affect employee performance. After this pandemic is over and transitioning into an endemic state, it is very important to do this research. The purpose of this study was to investigate how affection and communication between employees are elements that influence job satisfaction, employee commitment, and employee performance. The method of purposive sampling was utilized, and the sample consisted of 200 people totaling corporate employees in Jakarta. The sample was taken from the city of Jakarta. Quantitative and associative techniques are used in data processing, along with survey techniques and structural equation modeling. According to the findings of this study, compassion has no bearing on the performance of employees. On the other side, compassion is a factor in how satisfied one is in their employment and how committed they are to their profession. In a similar vein, communication among employees influences job happiness, devotion to one’s work, and performance on the job. In addition, there is a correlation between job happiness and employee performance, as is the case with work dedication, which also influences employee performance. The findings of this study provide an academic and practical overview that may be used to aid businesses in developing employee work commitment, employee job happiness, and employee performance during the period when the COVID-19 outbreak was occurring.

Keywords: Compassion, Communication, Job Satisfaction, Work Commitment, Employee Performance

Authors’ individual contribution: Conceptualization — C.W.W., S., and R.F.R.D.; Methodology — A.N. and R.R.; Software — C.W.W.; Validation — A.N. and R.R.; Formal Analysis — S. and R.F.R.D.; Investigation — C.W.W. and S.; Resources — S. and R.F.R.D.; Data Curation — A.N. and R.R.; Writing — Original Draft — C.W.W., S., and R.F.R.D., Writing — Review & Editing — A.N. and R.R.; Visualization — C.W.W., S., and R.F.R.D.; Supervision — C.W.W.

Declaration of conflicting interests: The Authors declare that there is no conflict of interest.

JEL Classification: C92, L83, O15

Received: 26.10.2022
Accepted: 20.03.2023
Published online: 22.03.2023

How to cite this paper: Wolor, C. W., Suherdi, Dania, R. F. R., Nurkhin, A., & Rofaida, R. (2023). Implications of compassion and communication for employees after the COVID-19 pandemic is over. Corporate Governance and Organizational Behavior Review, 7(2), 61–70. https://doi.org/10.22495/cgobrv7i2p6