Nexus between customs electronic business and organizational performance: The mediating effect of knowledge management

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Abstract

The purpose of the study is to examine the effect of customs electronic business (CEB) on knowledge management (KM) and organizational performance (OP) in the Jordanian Customs Department (JCD), as well as to examine the effect of KM on OP. It also seeks to determine whether KM mediates the relationship between CEB and OP. A survey was conducted on 250 persons from the JCD. However, 230 questionnaires were retrieved, and 204 questionnaires were valid for statistical analysis. The partial least squares structural equation modelling (PLS-SEM) is used to evaluate and test the study model. According to the findings of this study, it is evident that CEB has a positive significant effect on OP and KM. The findings also showed that KM in the JCD mediates the association between CEB and OP.

Keywords: Customs Electronic Business, Organizational Performance, Knowledge Management, Jordanian Customs Department

Authors’ individual contribution: The Author is responsible for all the contributions to the paper according to CRediT (Contributor Roles Taxonomy) standards.

Declaration of conflicting interests: The Author declares that there is no conflict of interest.

JEL Classification: M1, M5, M15

Received: 11.10.2023
Accepted: 26.04.2024
Published online: 29.04.2024

How to cite this paper: Al Khasabah, M. A. I. (2024). Nexus between customs electronic business and organizational performance: The mediating effect of knowledge management. Corporate Governance and Organizational Behavior Review, 8(2), 152–163. https://doi.org/10.22495/cgobrv8i2p15