Stakeholder value creation: A case of the hospitality industry

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Valentina Della Corte ORCID logo, Massimo Aria ORCID logo, Giovanna Del Gaudio ORCID logo, Fabiana Sepe ORCID logo, Enrico Di Taranto ORCID logo

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The aim of this study is to understand whether the current literature deals with the general issue of stakeholder value creation and of specific marketing activities for human resources and if they can generate value for different stakeholders. In order to achieve this goal, the paper uses a bibliometric analysis that determines the conceptual structure of the topic, highlighting its evolution over time. Accordingly, this study uses the precise context of the hospitality industry since human resources are of strategic importance in the world of hospitality. This paper opens up a series of considerations, extremely useful within the context of stakeholder value creation in orienting marketing research in the future. In particular, the main findings reveal that with regard to stakeholder value creation only open-to-society marketing can be useful and successful, in contexts of a win-win situation for the sustainable shared advantage.

Keywords: Stakeholder Value Creation, Human Resources, Hospitality Industry, Marketing

Authors’ individual contribution: Conceptualization — V.D.C.; Methodology — M.A. and E.D.T.; Formal Analysis — G.D.G.; Resources — E.D.T.; Writing — Original Draft — F.S. and G.D.G.; Writing — Review & Editing — V.D.C., G.D.G., and F.S.

Declaration of conflicting interests: The Authors declare that there is no conflict of interest.

JEL Classification: M210

Received: 12.10.2021
Accepted: 14.01.2022
Published online: 17.01.2022

How to cite this paper: Della Corte, V., Aria, M., Del Gaudio, G., Sepe, F., & Di Taranto, E. (2021). Stakeholder value creation: A case of the hospitality industry [Special issue]. Corporate Ownership & Control, 19(1), 314–326.