The impact of IT governance and administrative information quality on decision-making in the banking sector

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Abstract

This study aims to investigate the impact of the relationship between information technology (IT) governance and administrative information quality on decision-making in the banking industry. The study is motivated by the increasing importance of IT in the banking sector and the need to ensure the quality and reliability of administrative information. The study uses a quantitative research design, and the data was collected from 197 respondents working in different Saudi Arabian banks. This study’s findings indicate a significant positive relationship between IT governance and administrative information quality in the banking industry. Furthermore, the study found that administrative information quality significantly impacts decision-making in the banking industry. The study concludes that effective IT governance and the provision of high-quality administrative information are critical factors in improving decision-making in the banking industry. Overall, this study provides valuable insights into the importance of IT governance and administrative information quality in the banking industry and how they can contribute to improved decision-making processes. The findings of this study have implications for banks and their management in terms of developing effective IT governance practices and improving the quality of administrative information.

Keywords: Information Technology, Corporate Governance Principles, IT Governance, Quality of Information, Decision-Making

Authors’ individual contribution: The Author is responsible for all the contributions to the paper according to CRediT (Contributor Roles Taxonomy) standards.

Declaration of conflicting interests: The Author declares that there is no conflict of interest.

JEL Classification: G30, G21, C12

Received: 16.01.2023
Accepted: 01.11.2023
Published online: 03.11.2023

How to cite this paper: Alaqla, M. F. (2023). The impact of IT governance and administrative information quality on decision-making in the banking sector. Corporate Governance and Organizational Behavior Review, 7(4), 171–182. https://doi.org/10.22495/cgobrv7i4p15