Relationship between conflict management and employees’ commitment: The mediating role of work motivations

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Abstract

Conflict management and work motivations play a critical role in improving the employees’ commitment which results in attaining organizational success (Robbins & Judge, 2013). Unfortunately, the literature demonstrated that the relationships between these constructs have never been studied previously. Therefore, the purpose of this quantitative study was to determine the mediating effect of work motivations on the relationship between conflict management and employees’ commitment. One hundred and eighty-six participants selected randomly from twenty-four insurance companies in Jordan completed the survey questionnaire. The findings of the study revealed that both conflict management and work motivations have a positive effect on employees’ commitment. Also, the findings indicated that work motivation partially mediates the relationship between conflict management and employees’ commitment. Thus, organizations that hope to maintain highly committed employees should integrate work motivations with the conflict management process.

Keywords: Conflict Management, Work Motivations, Employees’ Commitments

Authors’ individual contribution: Conceptualization — A.N.A., Y.E.A.-H., and M.M.A.; Methodology — A.N.A. and Y.E.A.-H.; Formal Analysis — A.N.A. and Y.E.A.-H.; Investigation — A.N.A., Y.E.A.-H., and M.M.A.; Writing — Original Draft — A.N.A., Y.E.A.-H., and M.M.A.; Writing — Review & Editing — A.N.A. and M.M.A.; Visualization — A.N.A., Y.E.A.-H., and M.M.A.; Supervision — A.N.A.; Project Administration — A.N.A.; Funding Acquisition — A.N.A., Y.E.A.-H., and M.M.A.

Declaration of conflicting interests: The Authors declare that there is no conflict of interest.

JEL Classification: L25, M10, M12, M54

Received: 04.05.2022
Accepted: 31.08.2022
Published online: 02.09.2022

How to cite this paper: Abuzaid, A. N., Al-Haraisa, Y. E., & Alateeq, M. M. (2022). Relationship between conflict management and employees’ commitment: The mediating role of work motivations. Corporate Governance and Organizational Behavior Review, 6(3), 163–172. https://doi.org/10.22495/cgobrv6i3p15