The factors affecting consumer behavior on sustainable use intentions of financial technology payments

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Abstract

This study aims to empirically examine the influence of ease of use, security, economic benefits, and financial ability on the continuance usage intention of financial technology payment in Indonesia. Bank Indonesia (2017) states that financial technology can be categorized into five categories, namely: 1) payment system, 2) market support, 3) investment management and risk management, 4) loans, financing, and capital provision, and 5) other financial services. This research is quantitative with the type of survey research. The data source used is primary data obtained through an online questionnaire. The sample used was 385 respondents who were in the Jabodetabek, Indonesia, aged 18–45 years and had been using an e-wallet for at least 1 year with a sampling technique namely purposive sampling. The analytical method used is partial least square structural equation modeling (PLS-SEM) using SmartPLS software version 3.2.9. The results of this study conclude that ease of use, security, economic benefits, and financial ability simultaneously have a positive and significant influence on continuance usage intention of financial technology payment in Jabodetabek Indonesia. This shows that the easier it is to use, the more secure it is to use, economic benefits and financial ability will increase the consumer behavior on continuance usage intention of financial technology payment.

Keywords: Ease of Use, Security, Economic Benefits, Financial Ability, Continuance Usage Intention, Financial Technology, Indonesia

Authors’ individual contribution: Conceptualization — M. and S.; Investigation — M. and G.S.; Writing — Original Draft — G.S.; Writing — Review & Editing — D.W.; Resources — A.E.

Declaration of conflicting interests: The Authors declare that there is no conflict of interest.

JEL Classification: D21, G2, G4, H32, L2

Received: 26.01.2022
Accepted: 15.07.2022
Published online: 19.07.2022

How to cite this paper: Meiryani, Soepriyanto, G., Elvani, A., Wahyuningtias, D., & Samukri. (2022). The factors affecting consumer behavior on sustainable use intentions of financial technology payments. Corporate Governance and Organizational Behavior Review, 6(3), 19–33. https://doi.org/10.22495/cgobrv6i3p2